Booking and Stay Terms
Know the details before booking your recovery stay at Bella.
These terms apply to reservations at Bella Recovery House, located at Calle Hermenegildo Galeana 8051, Zona Centro, 22000 Tijuana, B.C., Mexico. Your quote and confirmation specify your dates, room, services, and total price.
1. Reservation Deposit
A $200 USD deposit is required to reserve your stay and is applied toward your total.
The deposit is non-refundable if the guest cancels, except where a refund is required under applicable law.
Your reservation is confirmed when Bella receives the deposit and sends written confirmation.
An availability inquiry or quote request does not secure accommodation.
2. Balance and Total Price
The remaining balance is due upon arrival. We accept cards and cash in US dollars.
Before paying your deposit, you will receive a quote showing the total price, applicable taxes, included services, and mandatory charges.
Applicable taxes are included in the disclosed total and are not added solely because you pay by card. Optional services requested later are quoted and authorized separately.
3. Medical Supplies Fee
A mandatory one-time medical supplies fee of $35 USD per stay applies in addition to the accommodation rate.
This fee is itemized in your quote and included in the total disclosed before booking. It is charged once per stay, not per night.
4. Rescheduling for Medical Reasons
If your surgery is rescheduled for a medical reason, we will hold your deposit and apply it to your new stay dates.
Notify us in writing through your booking channel. New dates are subject to availability and must be confirmed by Bella.
Holding your deposit does not guarantee the same room or rate for your new dates.
5. Deposit Validity
When you cancel your original dates for a medical reason and retain your deposit for rescheduling, the deposit remains valid for one year from that first cancellation date.
Your new stay must begin within that period. A second rescheduling does not restart or extend the validity period.
If unused within that period, the deposit is no longer available for future bookings, without limiting your rights under applicable law.
6. Rescheduling Limit
Each reservation may be rescheduled up to two times, subject to availability.
Each change must be requested in writing and confirmed by Bella. Any differences in rates or services are explained before you accept the new dates.
Deposit retention following cancellation applies to medical rescheduling as described above.
7. Promotional Rates
Promotional rates apply only to the original reservation.
If you cancel that reservation and request new dates, the original promotion is no longer valid.
Your new stay will be quoted at the rates available when rescheduling, including when your deposit is retained for medical reasons.
8. Cancellations and Early Departures
Submit cancellation requests in writing through your booking channel.
The $200 USD deposit is non-refundable when the guest cancels, subject to applicable legal exceptions. For medical rescheduling, it may be retained under the conditions above.
If you choose to leave before your confirmed check-out date, no partial refund is provided for unused accommodation nights, except where required by law.
This condition does not remove rights arising from services not provided or circumstances attributable to Bella.
9. Companions
A friend or family member may stay with you in a private room in a separate bed, subject to availability and an additional fee.
Tell us about your companion when requesting your quote. Their accommodation is quoted for the stay; requested meals are specified in the proposal alongside other booked services.
10. Arrival and Length of Stay
Your post-surgery stay begins after medical discharge, when your treating team determines that you can continue recovering outside the hospital and your needs are appropriate for a recovery house.
Share the instructions needed to organize your care, including dietary requirements, mobility, prescribed medications, and assistance needs.
Arrival and departure times are coordinated and stated in your confirmation. If you need additional nights, we will check availability and explain the cost before confirming an extension.
11. Care and Medical Instructions
Support during your stay follows your treating team's plan. Changes to treatment, medications, doses, and clearance to travel are directed by your doctor.
Recovery progress and duration vary. A stay does not guarantee surgical outcomes or a specific recovery timeline.
Tell our team immediately if you experience unexpected discomfort or a change in your condition.
If an emergency is suspected, we activate emergency services and coordinate necessary outside care without delaying for administrative procedures or a message from your doctor.
Hospital treatment, ambulance services, and other outside services may result in charges from their respective providers.
12. Additional Services
Transportation, laundry, accessories, and complementary therapies are provided or coordinated according to your quote.
Before booking an additional service, you will receive its price, provider details, and terms.
Therapies requiring medical instructions are arranged accordingly.
The medical supplies fee does not mean that all medications, treatments, or outside services are included.
13. Respect and Privacy
Guests, companions, and visitors must respect other guests' rest, privacy, and personal space.
Visits are arranged in advance with our team and must respect care instructions.
Photographing, recording, or publishing images or information about other guests without their consent is not permitted.
Our Privacy Notice explains how your personal information is handled.
14. If Bella Cannot Provide a Booked Service
If Bella cannot provide confirmed accommodation or a service for a reason attributable to Bella, we will offer an alternative for your acceptance or the appropriate refund, including applicable deposit amounts.
The non-refundable deposit condition does not exclude refunds for Bella's failure to provide contracted services or other rights under applicable law.
15. Confirmation and Questions
Review your quote and these terms before paying. Our team can clarify questions about amounts, dates, or services.
Your confirmation records your booking arrangements. Subsequent changes require written agreement, and these terms do not limit your legal rights.